The mortgage business is engraved in Brett’s blood; his father is a 50-year veteran in the industry. However, Brett began his own journey nearly 30 years ago, and in that time, had the extreme pleasure of serving in just about every capacity possible: from sales and marketing to a wide range of operational functions. The past 21 years of Brett’s career have been in various aspects of management, including operations, sales, marketing, branch, and regional.
Brett says, “The only constant in the mortgage business is change.” Each day brings new challenges and new rewards. His lifelong credo has been “learn something new every day,” and, even after three decades, mortgage banking has given him the opportunity to do so. Above all else, Brett knows that the work we carry out matters to people. It matters to the borrowers buying their first home, to those making an upgrade for a growing family, and to homeowners putting themselves in a better financial position. “It’s an awesome responsibility and privilege to help make an impact in someone’s life.” It’s a privilege Brett will never take for granted.
iServe has been Brett’s home for over 10 years, and he can say with the utmost honesty that he won't affiliate himself with a company whose vision and values don't align with his own. “Ultimately, a company is only as good as its people, and iServe has a team of some of the finest mortgage professionals with whom I’ve had the pleasure to work with.”
Brett sees that there has been a significant number of technological advances in the mortgage industry that have allowed the lending environment to become more efficient and effective. “I don’t see automation supplanting the human element of the business, but workflow automation will continue to expedite the timeline of the lending process.” Inherently, the mortgage business is a people business that thrives on human connection and customer service. Technology is a means of supplementing our human resources to deepen the customer experience.
